Frequently asked questions
Please check this FAQ first before contacting us.
Most Asked Questions
- My account
- Ordering
- Shiping
- Discounts & Offers
- Products & Availability
- Returns & Refunds
My account
Make sure your mobile number is entered correctly and has proper signal. Also, check if your phone's inbox is full or blocked from unknown senders.
Most orders are processed within 1–2 business days and delivered within 3–7 business days depending on your location.
Click on “Sign Up” at the top of the homepage, fill out the form, and submit. You’ll receive a confirmation email to activate your account.
If your account was deactivated, please contact our support team. We’ll help you verify your identity and restore access if possible.
During checkout, select the “Inspection Service” option before finalizing the order. You may also contact our support team for manual assistance.
Log into your account, go to Profile Settings > Security, and remove or update your registered phone number.
After receiving your order, go to “My Orders,” select the product, and click “Leave Feedback” to rate and review your purchase.
Ordering
Browse our shop, add your favorite items to the cart, and proceed to checkout. Complete the payment, and we’ll process your order right away.<
Orders can only be canceled or changed within 1 hour of placement. Contact customer support as soon as possible if needed.
We accept credit/debit cards, bank transfers and selected wallet payments.
Yes! For bulk or wholesale orders, please reach out via our contact form to get a custom quote and discount offer.
Yes, after successful checkout, a confirmation email and SMS will be sent to you with your order details and tracking link.
Absolutely! Once your order is shipped, you’ll receive a tracking number via email and can monitor your delivery status in the “My Orders” section.
If you received an incorrect or damaged product, please contact our customer support within 24 hours. We’ll resolve the issue with a replacement or refund.
Absolutely! Our website is SSL secured, and your payment info is encrypted for your safety.
Payment failures can happen due to incorrect details, low balance, or bank restrictions. Please try again or use another method.
Yes, invoices are automatically sent to your email after your order is confirmed.
Shiping
We offer standard and express delivery all over world. You can select your preferred option at checkout.
Standard shipping takes 3–5 business days, while express shipping delivers within 1–2 business days.
Once your order is shipped, you’ll receive a tracking number via email or SMS.
You can contact our support team within 2 hours of placing your order to request changes.
Discounts & Offers
Subscribe to our newsletter and follow us on social media to receive exclusive discount codes.
You can apply your promo code at checkout before completing your payment.
Make sure the code hasn’t expired, meets the minimum order requirement, and is correctly spelled.
No, only one coupon or promo code can be used per order.
Yes! We have special offers for students and influencers. Contact our support to apply.
Products & Availability
Yes, all products are 100% genuine and sourced directly from verified suppliers.
You can click “Notify Me” on the product page, and we’ll alert you when it's restocked.
We occasionally include free samples with selected orders. Stay tuned to our promos.
Yes, feel free to contact our skincare consultant or chat support for personalized recommendations.
Check the product description and ingredients list. For additional help, reach out to our support team.
Returns & Refunds
We accept returns within 7 days for unused and unopened items with original packaging.
You can request a return through your account dashboard or by contacting customer support.
Yes, after we inspect and approve the returned item, the full amount will be refunded (excluding shipping charges).
Refunds are typically processed within 5–7 business days after return approval.
Sale items are generally non-refundable unless damaged or incorrect.
